Privacy Policy

Introduction

Welcome to https://partial-panel-replacement.collision-talk.com (hereafter referred to as “Partial Panel Replacement,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in accordance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the Protection of Personal Data in the Private Sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s General Data Protection Law (LGPD)
California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA)
Utah Consumer Sales Privacy Act (UCPA), Connecticut’s Consumer Data Protection Act (CTDPA), Virginia’s Consumer Data Privacy Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our official website at https://partial-panel-replacement.collision-talk.com
Any mobile applications or software developed by us
Online services and products offered through our platform
Interactions between users and our support team regarding privacy concerns

Please note that this policy does not extend to third-party platforms, applications, or services accessible through links on our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions with us when:

You register an account and use our applications or services as an authorized user.
You visit our websites linked to this policy.
You communicate with us via email, phone calls, texts (SMS), or other channels.

Personal Data Collection

We collect various categories of personal data, including:

Account Information: Details associated with your registration, such as user name, email address, and profile settings.
Payment Information: Transaction details, billing addresses, and payment method information for processing purchases or services.
Financial Information: Financial records related to transactions, including bank account numbers (if provided), credit card details, and transaction history.
Purchase Information: Data about products or services you have purchased from us, such as order numbers, quantities, and delivery addresses.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
Location Data: Information about your geographical location when using our location-based services.
Feedback: Your responses to surveys, feedback forms, or product reviews.
Social Media Information: Details from social media platforms when you interact with us through these channels.
Product Information: Any information you provide about your vehicle and its parts for service or replacement requests.

We gather this data through various methods: user input forms, online interactions, automated tracking technologies (like cookies), and third-party data providers who assist in maintaining our services.

Cookies and Similar Technologies

We employ cookies and similar technologies to enhance your experience on our website and for analytical purposes. Cookies can be categorized as:

Strictly Necessary: These ensure the basic functions of our website, like login sessions and page navigation.
Preference: Cookies that remember your preferences, such as language settings or display options.
Analytics: Used to collect aggregated data about user interactions, helping us improve our services.

Users can manage non-essential cookies through our Cookie Manager, providing control over their browsing experience.

Data Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the retention period expires or when the purpose for data collection is fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

We have implemented robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

Encryption of data during transmission and at rest.
Secure third-party processing partners who adhere to strict data protection standards.
Regular security audits and updates to ensure the highest level of data protection.

Children’s Privacy

Our services are not intended for children under 18 years of age, and we do not knowingly collect personal data from such individuals.

Your Rights (Subject to Local Regulations)

Depending on your location, you have certain rights regarding your personal data, including:

Access to your data and information about its use.
Rectification or erasure of inaccurate or incomplete data.
Restriction on the processing of your data in specific circumstances.
Right to data portability, allowing you to transfer your data to another controller.
Objection to the processing of your data for direct marketing purposes.
Right not to be subject to automated decision-making processes (in certain cases).
The right to file appeals or complaints with relevant supervisory authorities.

To exercise these rights or have any data-related queries, please contact our Data Privacy Team at [email protected] or via postal mail at:

Partial Panel Replacement
Data Privacy Team
[Address]

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be posted on our website, ensuring you are always informed about how we handle your data.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or feedback, please reach out to us:

Email: [email protected]
Postal Mail: Partial Panel Replacement, Privacy Team, [Address]